Massager is not turning on

Power plug is loose

Reconnect the plug to the outlet

Adapter is not plugged in correctly

Unplug the adapter and plug it again

Power is off

Push the on button to turn the massager on

No power

Try a different power outlet or check the car power socket

Faulty adapter

Connect the massager to the car plug to verify massager functionality

Massager is not turning off on its own

Power plug is loose

Follow instructions above and check the connection, adapter, and sockets

The 15-minute timer went off

The massager has a timer and will turn off on its own after 15 minutes. You can push the Power button